General managers are increasingly required to monitor the overall organisation effectiveness. Yet, optimising overall performance is more profitable and complex than maximising the performance of individual departments. In this perspective, General Managers need to adopt resource evaluation, measurement and management solutions.


This means assessing the effectiveness of processes and the results obtained in terms of the procedures used. Cross Intelligence supports General Management in implementing comprehensive management solutions:

  • Overall performance management based on the design and implementation of the Balanced Score Card (BSC). These structured dashboards (Key Performance Indicator, Strategic Objectives and Action) are particularly useful for General Managers in creating a framework for designing the strategy and working out a set of operational actions.
  • Process performance management through solutions such as ABM (Activity Based Management). These solutions provide a real knowledge of the costs and margins associated with each customer, product, service or business process.
  • Corporate Reporting. Many organisations face challenges in deploying a reporting system, especially where there is strong decentralisation. Cross Intelligence supports its customers in the design and implementation of reporting solutions that are synthesised at corporate level and federated for different functions.
  • Information Systems are the foundation of global management of the organisation and its functions. Having been divided per job function for a long time, new generation Information Systems must now align the challenges of strategic and operational organisation management.