ERP - CRM
WHY CHOOSE CROSS CONSULTING?
- We have functional and technical know-how.
- We listen to our clients and work closely with them to provide a top quality service.
- We share our knowledge and our know-how.
THE ROLE OF ERP
A core component of your information system, ERP (Enterprise Resource Planning) should contribute directly to the company's performance and progress. ERP should provide you with a single comprehensive integrated information system around which you can better organise your company's activities.
THE ROLE OF CRM
The basic strategic requirement of any company wanting to provide better customer service and increase its performance is a customer-focussed sales policy. CRM (Customer Relationship Management) solutions allow you to build a genuine customer history, to supplement it using all available channels and to interact with it through targeted actions. The CRM solution is used in conjunction with new e-marketing tools (emailing, text messaging, social networks) to send customers offers that are adapted to their specific profile.
CROSS MISSIONS
CROSS integrates proven and effective ERP solutions that are in line with your company's strategy and business and financial concerns, selecting the best products on offer from our partners SAP and SAI.
| SAP | Cross is a “SAP Partner Edge” and “Value-Added Reseller” for implementing the SAP Business All in One ERP solution preconfigured for SMEs. |
| SAI | File management specialist (social, HR, etc.) for institutions, social services, trusts, EMS. |
We carry through your CRM projects from beginning to end, from initial analysis through design and deployment and right through to training. We outline the key issues of the customer relationship project for your company, and spell out the importance of this strategic project to all concerned. We have selected the best partners for your CRM projects: SAP CRM and Selligent.
| SAP CRM | Cross is a "SAP Partner Edge" and "Value-Added Reseller" for implementing the SAP Business All in One ERP solution preconfigured for SMEs. |
| SELLIGENT | Cross is an integrator partner for Selligent's marketing and CRM solutions. |
- Digitisation: reducing the cost of document processing
We implement your document digitisation projects (inflow and outflow) using the ITESOFT solution. Our partnership with ITESOFT means we can offer a comprehensive, effective response to your digitisation projects aimed at improving your productivity and reducing costs by streamlining the administrative processes.
| ITESOFT | Cross is an integrator partner for ITESOFT solutions specialising in software for digitising invoices, scanning, data capture, forms and purchase orders. |
